Thank you for shopping at MHB Watches. We appreciate your trust in our products. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.
Returns:
You have [number of days, e.g., 30 days] to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.
Please contact our customer service team at [customer service email or phone number] to initiate the return process. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reach your account may vary depending on your payment provider.
Exchanges:
If you need to exchange an item for a different one, please contact our customer service team at [customer service email or phone number]. We will guide you through the exchange process and ensure that you receive the product you need.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as necessary. Please provide detailed information and, if possible, include photos of the damaged or defective item.
Shipping Costs:
Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to a mistake on our part or a defective product.